Returns, Refunds & Cancellations

Nothing in this policy limits your statutory rights.

Change-of-mind cancellation for online orders

For goods covered by UK distance-selling cancellation rights, you may tell us that you wish to cancel within 14 days after the goods are delivered. After notifying us, you normally have a further 14 days to send the goods back. Contact us before returning an item so we can provide the correct return details.

Returned goods should be unused, complete and handled only as reasonably necessary to inspect them. You are normally responsible for return postage unless the goods are faulty, damaged, incorrect, or we agree otherwise. We may make a lawful deduction where handling has reduced the value of the goods.

Products excluded from change-of-mind cancellation

Cancellation rights may be lost for sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. An exclusion is applied only where the legal conditions are met. Your rights relating to faulty, damaged, unsafe, misdescribed or incorrectly supplied goods continue to apply.

Faulty, damaged or incorrect goods

Contact us promptly with your order number, details of the problem and photographs where useful. Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction or refund.

Refund timing

Approved refunds are made to the original payment method. For a valid change-of-mind cancellation, the refund will include the basic outbound delivery charge where required by law. We may wait until the returned goods are received, or until you provide evidence that they have been sent back, before issuing the refund.

How to contact us

Email contact@mollysmarvellouscreations.co.uk with your order number and request. Please do not return products without first confirming the return address.