Product Safety & Care

The instructions and warnings supplied on the product label take priority over general website guidance.

Wax melts and burners

• Use only in a suitable wax-melt burner and follow the burner manufacturer’s instructions.
• Never leave a lit tea light or heated burner unattended.
• Keep away from children, pets, draughts, flammable materials and hot surfaces.
• Do not add water or ingest the wax. Allow the burner and wax to cool before handling.

Room sprays, carpet products and fragrance oils

• Read CLP labels and allergen information before use.
• Test on a small inconspicuous area where appropriate.
• Do not spray directly onto people, pets, food, polished surfaces or open flames.
• Ventilate the room and keep away from children and animals.

Bath, body and cosmetic products

• Read the ingredient list and directions before use, especially if you have allergies or sensitive skin.
• External use only unless the product specifically states otherwise.
• Avoid contact with eyes and damaged skin. Stop use if irritation occurs.
• Store as directed and do not use after the stated period or expiry date.

Cleaning and laundry products

• Use only for the stated purpose and never mix products unless the instructions explicitly allow it.
• Wear suitable protection where directed and keep containers closed.
• Keep away from children, pets, food and drink.

Cosmetic compliance information

Relevant cosmetic products should be supported by a named UK Responsible Person, safety assessment, Product Information File, notification and compliant labelling before sale in Great Britain. Contact the business if required information is missing from a product or its packaging.

Medical emergencies

For urgent exposure, poisoning or allergic reactions, follow the product label and seek immediate professional medical advice. Keep the packaging available so the exact ingredients and warnings can be identified.