Delivery & Collection

Processing time

We normally prepare and dispatch orders within five working days after payment has been received. Orders are not routinely dispatched on weekends or bank holidays. Made-to-order, wholesale and unusually large orders may take longer; any different estimate will be shown on the product page or confirmed with you.

Delivery services and charges

Available delivery services and charges are shown at checkout. Delivery estimates begin after dispatch, not when the order is placed. Courier delays outside our control can occur, but please contact us if tracking has not updated or an order is significantly overdue.

Delivery address

You are responsible for supplying a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee that an address can be changed after processing or dispatch has begun.

Risk and ownership

Consumer orders remain at our risk until delivered to you or to a person you have nominated to receive them, subject to applicable consumer law. Ownership passes once full payment has been received.

Click and collect

Where collection is offered, wait for a collection-ready message before travelling. Bring your order confirmation and suitable identification if requested. Orders should be collected during the agreed opening hours or appointment window.

Missing or damaged parcels

Contact us promptly with your order number and relevant photographs. Keep the product and packaging while the issue is investigated. Your statutory rights are not affected by any courier claim process.